Business Skills

Online Business Skills Courses

Employees want to perform well in their role, so its important to provide them with the means to continually improve. Elearning provides that opportunity. It equips employees with the skills and knowledge they need develop in their role. But it also allows them to do it anytime and anywhere at a fraction of the cost. Empower employees and increase their engagement with online training today.

Courses Available
Anti Harrassment Course
Anti-Harrassment & Bullying

This course covers the commitments that will be laid out in your company's anti-harassment and bullying policy. It then explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

Conflict Resolution in the Workplace
Conflict Resolution in the Workplace

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

Customer Service
Customer Service

This course will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve the customer service provided by your organisationaging it.

Data Protection in the Workplace
Data Protection in the Workplace

If you or your organisation handles personal information about individuals you have a number of legal obligations to protect that information. Training should be a vital part of any company's data protection policy. This course covers in detail: The benefits of good data protection, the rights of individuals in respect of their data, the data protection act, the issues that can arise from sharing data and the basic steps so you can start creating a data protection policy.

Developing Teamwork
Developing Teamwork

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

Disciplinary Procedures
Disciplinary Procedures

This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

Effective Delegation
Effective Delegation

This course will start with the essentials - defining exactly what we mean by delegation and why it's so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more.

Equality, Diversity and Discrimination
Equality, Diversity and Discrimination

In this course we're going to be discussing two topics, 'equality' and diversity' and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.

Facebook for Business
Facebook for Business

Facebook is the world's largest social network. With over a billion users it's very likely that a proportion of your target customer audience will have a Facebook account. This course will look in detail at the use of Facebook as part of your marketing activity.

Leadership Skills
Leadership Skills

A leader doesn't necessarily have to be a 'manager', but it's difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.

LinkedIn for Business
LinkedIn for Business

LinkedIn is a very valuable tool to find the key decision makers within certain companies. It's used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch and a lot more. Find out how it can be used to enhance your business.

Negotiation
Negotiation

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

Objective Setting
Objective Setting

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

Presentation Skills
Presentation Skills

Giving a successful presentation can be one of the hardest parts of many people's jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

Project Management
Project Management

This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.

Sales Skills
Sales Skills

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

Search Engine Optimisation for Business
Search Engine Optimisation for Business

This course focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we'll explore search engine optimisation 'SEO' and how you can use this to drive traffic to your website.

Social Media for Business
Social Media for Business

All about how to get the best out of social media in a business. Looking at business strategy, business development and the practicalities of employing people and agencies to support your social media activity.

Stress Management
Stress Management

Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it's a problem, some of the causes of stress and some ways to minimise the risk of stress.

The Principles of Performance Management
The Principles of Performance Management

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It's about setting achievable goals for the organisation and targets for individuals and teams.

Time Management
Time Management

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively - whether in your ordinary day or when deadlines loom and the pressure is building.

Twitter for Business
Twitter for Business

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.

CLIENT REVIEWS

What Our Clients Have to Say

These are just some of our happy clients

Angela is particularly adept at pitching the training to the right level for the group. Her delivery is exceptional using interaction and humour to maintain engagement ensuring the training sinks in.

Zoe Nolan

William Simpsons Care Home

Fantastic tutor and has been an enormous support in setting up our I.T. Training facilities. Angela has a flexible working attitude and ability to adapt training to mixed levels. Highly recommended.

Debra Dickson

Erskine Veteran Activity Centre

Milton Training was able to grasp the requirements of our industry very quickly and produce fit for purpose solutions. They helped us take our business vision forward.

Craig Scott

Loganair

Angela has become an invaluable member of our training team, delivering a wide range of leadership, management and IT workshops tailored to suit our commercial client requirements. 

Jacqui Massie

City of College Glasgow

Angela from Milton Training is involved in designing and delivering courses for our staff with a view to ensuring a high level of skill within important areas of our business. We are delighted with the service provided. Angela has an excellent understanding of our needs and provides a valuable, professional, flexible service.

Trish Craig

Amalgamate

I have worked with Angela in various capacities through a number of years. Her personable approach makes her training solutions fit for all. All of our trainees feel at ease and enjoy their training experience with her. Angela is a delight to work with and would highly recommend her.

Sharon Massey

SLJ Training & Consultancy

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